Design Engineer · FinTech & regulated systems
Mark Chamberlain
Product intent, production implementation
I partner with engineering to ship stable UI in legacy-rich environments—modular IA, instrumentation-led iteration, and handoff that survives real constraints, not just critique.
Selected work
Revolution Fact Find — design engineering
Rescuing advisor throughput with instrumentation-led iteration, modular IA, and a production-ready cockpit layout after a legacy platform migration.
Implementation notes · instrumentation · Tailwind · static modular shell.
Impact
60% reduction in click-depth
MI Reporting System
Decoupling a legacy database to build a self-serve analytics platform for directors, eliminating developer bottlenecks.
Implementation notes · wizard IA · screenshot zoom pattern.
Impact
100% self-serve reporting
AI & compliance architecture
Designing an AI-assisted review tool to cut compliance bottlenecks in adviser file checking.
Implementation notes · flow IA · pseudo-schema for reviewers.
Impact
40% reduction in file review time
Modernising protection workflows
Untangling a legacy insurance sourcing flow to get advisers from application to offer faster.
Implementation notes · slider UI contracts · dense comparison grids.
Impact
35% faster app-to-offer time
Financial Promotion System
Optimising compliance workflows to handle a 196% surge in monthly promotion uploads.
Implementation notes · upload-type decision rules.
Impact
36% reduction in duplicates
Estate agent referral portal
Implementation notes · responsive breakpoints · shared tokens.
Impact
Lead conversion increased by 45%
Finzla — personal finance aggregator
Designing a multi-bank aggregator app for people juggling multiple accounts across UK and Nigerian banks.
Implementation notes · onboarding state machine.
Status
Live prototype
The Red Lion: brand & digital
Implementation notes · type scale & card grid.
Impact
60% increase in online bookings
Fuel retail transformation
Implementation notes · modular product cards.
Impact
45% increase in online orders
About me
I grew up in a small village and got into art early, the way a lot of people do. What shifted things was foundation year, when I found David Carson's work and realised design was about thinking, not decorating. I went to De Montfort University, came out into agencies, and spent years working across very different problems: charity campaigns, NHS communications, automotive advertising. I learned the craft and I learned how to think about things I hadn't encountered before.
The move into product was gradual. As the web evolved I taught myself to build for it, which meant I could see the gap between what designers hand over and what developers actually need. That ended up being useful. I moved into product design for regulated financial services and have spent the last several years leading design across adviser workflows, compliance tooling, and management information reporting. When the work needed it I got into the codebase. I know enough VB.NET and C# to have a real conversation with engineers rather than guessing at constraints.
Where I want to get to is lead or head of design, somewhere I can shape how a team approaches design problems rather than just solving them individually.