Mark Chamberlain.
Hi, I'm Mark. I design for the complicated stuff regulated financial products, legacy systems, and the workflows that keep businesses running. I make them work better, for the people who use them every day.
Selected Work
AI & Compliance Architecture
Impact
40% Reduction in File Review Time
Modernising Protection Workflows
Impact
35% Faster App-to-Offer Time
The Red Lion: Brand & Digital
Impact
60% Increase in Online Bookings
Fuel Retail Transformation
Impact
45% Increase in Online Orders
Financial Promotion System
Optimising compliance workflows to handle a 196% surge in monthly promotion uploads.
Impact
36% Reduction in Duplicates
Estate Agent Referral Portal
Impact
Lead Conversion Increased by 45%
Revolution Fact Find: UX Recovery
Rescuing advisor productivity by transforming a bloated platform rollout into a high-density Intelligence Workspace.
Impact
60% Reduction in Click-Depth
MI Reporting System
Decoupling a legacy database to build a self-serve analytics platform for directors, eliminating developer bottlenecks.
Impact
100% Self-Serve Reporting
Finzla — Personal Finance Aggregator
Designing a multi-bank aggregator app for people juggling multiple accounts across UK and Nigerian banks.
Status
Live Prototype
About Me
Most designers want a clean brief and a greenfield project. I tend to get handed the opposite — a system that's grown too fast, a workflow nobody's questioned in five years, or a product that's technically live but quietly broken.
I've spent my career in regulated financial services, which means I understand the constraints before anyone has to explain them. FCA compliance, advisor workflows, legacy infrastructure — it's just the context I work in.
I'm a sole designer by background, so I've learned to operate across the whole problem: stakeholder conversations, systems thinking, and the detail of the thing itself. I don't need a lot of hand-holding, and I don't leave a lot of loose ends.